Virtual queuing streamlines the waiting process and greatly improves custom experience. We explain why and how in this guide.
Here’s the number one thing your customers hate the most: it’s waiting.
Standing in long lines, sitting in waiting rooms without any idea of when they’ll be assisted, and being confused about what they’re waiting for in the first place are all huge problems that you need to resolve to keep your customers happy.
When you invest in a virtual queuing program, your customer experience is bound to improve.
But what is virtual queuing? It’s software that allows your customers to enjoy an enhanced waiting experience. Instead of waiting in a physical line, they sign up for a spot in the queue on your virtual queuing platform.
You’re still not sold on the benefits of virtual queuing? Here are 8 reasons why your customers will love virtual queuing in your business!
No Physical Lines
Picture this: you decide to stop at the nail salon on your way home from a stressful day at work.
You could really use a relaxing manicure right about now. But when you open the door to your favorite salon, you’re faced with a long line of people waiting to be seen. Now you have to stand there for what seems like forever until someone can assist you.
We’ve all been there, and we all hated it. Standing in a long line is a huge reason for customer dissatisfaction, and let’s face it: people are busy and impatient. If they have to wait longer than a few minutes, they start getting annoyed.
Luckily, virtual queuing software can eliminate this issue entirely.
Instead of walking into your business and waiting in a long line for assistance, your customers can sign in on an app on their phones or at an automated kiosk at the entrance to reserve a spot in the virtual waiting line. Then, they can spend their wait time sitting in a comfortable chair, browsing your products, or even going out to get a cup of coffee.
Predicted Wait Times
The only thing customers hate more than waiting is not knowing how long they’ll have to wait for.
We all have so much uncertainty in our lives already. Work is stressful, we have places to be in a specific amount of time, and we’re constantly on the move.
When customers are asked to wait for an unspecified amount of time, it’s easy to get antsy. What if they miss their next appointment because they were waiting for this one?
Virtual queuing software gives your customers a wait-time estimate when they sign up for a spot in the queue. That lets them feel at ease because now they can structure their time more effectively in their busy day. Your staff will benefit from this too because your customers will be less stressed and less inclined to keep asking how long it will take to get to them.
Improved Organization
You know the feeling. You head to a busy car repair shop, and there are multiple lines.
It’s hard to tell what each line is waiting for, but you hop in one quickly to make sure you get a spot. When you reach the front of the line, the customer service associate tells you that you actually should have been waiting in the other line this whole time!
Virtual queuing systems eliminate this problem.
The automated system will guide your customers seamlessly through the process. If you have one line for repairs and one line for returns, it will be clearly marked on the queuing system for your customers to select. That way, they never wait in the wrong line again.
Incredible Communication
Virtual queuing programs streamline communication between your business and your customers. That’s because you can ask your customers to download an app or enter their email address or phone number when they sign up for a spot in line.
It lets them receive mobile updates on the remaining duration of their estimated wait times. It lets your staff contact them quickly with any issues that may arise. It even lets your customer adjust their wait times or exit the virtual waiting line completely.
You can send your customers important paperwork or forms to fill out while they wait without hiring extra staff to manage it. By improving communication with your customers, you enhance their experience and give them a reason to love your business.
Personalized Experience
When a customer finally reaches the end of a physical line, they often have to answer a ton of time-consuming questions. What is their name? Their date of birth? What services are they looking for today? And on and on.
What if you could eliminate this to save both your staff and your customers’ time?
When you opt for a virtual queuing system, your customers can sign up for a spot in the queue and immediately receive a set of questions to fill out while they wait. If they’re a returning customer, the software can access their previous entries to further streamline the process. Then, when your customers' wait time is over, your staff can quickly address their needs in a personalized manner.
Virtual queuing software is a perfect solution for multilingual communities.
It can be difficult to accommodate your customers who prefer to speak in a different language than English, especially when your staff isn’t bilingual. Thankfully, virtual queuing programs can be translated into any language to improve the experience of your customers.
Invest in Virtual Queuing Today!
Implementing a virtual queuing system into your waiting room will do wonders for your business. It’s a surefire way to satisfy your customers and keep them coming back for more.
You need to make sure you invest in the best virtual queuing system on the market. At Inteli Queue, we’ve got you covered. We have five-star reviews from businesses like you who desperately want to learn how to set up a virtual queuing system.
Check out our queuing management solutions to boost your customer satisfaction today!
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