Implementing a queuing management system for your barbershop or hair salon is key for your clients. Check out our guide for benefits and more.
It's recommended that people get their hair cut every 6 to 8 weeks to grow long, healthy hair, which is around 7 haircuts a year. Now take that number and multiply it by the local population, and that's a lot of haircuts!
Not to mention, there are other hair services required, such as colouring and styling. Needless to say, if you own a hair salon or barbershop, you probably have non-stop business. You might even be struggling to handle the influx of customers!
In this case, having queuing management can be a lifesaver and is definitely a worthwhile investment.
Don't believe us? Then read on for 5 compelling reasons why your hair salon or barbershop needs it!
1. Your Customers Don't Have to Wait
One of the best reasons why you should get queue management software is that your customers don't have to wait! There's nothing more frustrating than going to an appointment or walking in, only to have to sit around doing nothing for what feels like forever.
A queue management system eliminates physical queuing, which means your customers don't have to sit around, twiddling their thumbs and wasting time. They can use their smartphones for mobile queuing, which frees up their time to do important things.
Especially during the pandemic, you don't want your waiting area to get crowded. With a queuing management program, your customers can wait safely in their cars or even from home if they're close enough. Then, when the app tells them it's almost their turn, they can then show up at your hair salon or barbershop.
Our Inteli Queue app can even give your customers live updates about delays so they can make immediate changes to their day's schedule if needed.
2. Your Schedule Will Operate at Full Efficiency
Customer registration software allows you to fully visualize your schedule on your device's screen. It clearly lays out which hours you have to spare for your customers and how much time you want to allocate to each one.
When using a traditional pen-and-paper agenda, things can get messy and disorganized. You might accidentally schedule 2 clients for 1 time slot, or you might even leave a few hours unfilled. This doesn't make good use of your salon's time, especially if you're quite busy.
By using software, you'll get rid of those easy mistakes. You can then fill up every single time slot possible to maximize efficiency.
3. Manage Your Appointments From a Central Hub
If you only have 1 location for your hair salon or barbershop, it's easier to manage appointments. But what if you have 2 or several locations? It can get quite messy trying to handle all incoming calls and scheduling the right shifts for your stylists.
A queuing management program will show you live data from all of your locations in 1 convenient place. You can then schedule the right amount of staff at each location so you can provide optimal services to your customers through cloud appointments.
Also, if a customer really wants a particular time and date for a trim but their preferred location has no availability, you can easily check other closeby locations to see if there's a suitable alternative. This allows you to not only fill up your appointments more efficiently, but it also keeps your customers happier!
Another excellent feature of this hub is that you can easily filter what information you want to see. For instance, you can filter appointments by either day or location. This can save some time, especially if you have to sift through multiple appointments daily.
4. Get Valuable Feedback From Your Customers
What better way to improve your services than to get feedback straight from the horse's mouth? Inteli Queue has an integrated customer feedback function that lets your customers give you their input in an easy and quick way.
Once they've used the app, your customers will have the option to provide instant feedback. You can then use their answers to adapt your business practices to better suit their needs. As a result, they'll feel like they were heard and valued, which can increase customer retention.
5. You'll Get Detailed Reports
As with many pieces of software that collect data, Inteli Queue will provide you with detailed reports based on the information that's been gathered. This gives you a top-down look at your hair salon or barbershop, which then enables you to easily see when services are in demand and what weaknesses there are in your business operations.
For example, our reports allow you to see:
- Total number of customers
- Duration of services provided to each customer
- Peak hours
With this information, you can then tweak your business practices to better serve customers. You can also put together more personalized promotions so your marketing gets a better return on investment (ROI).
Many companies are sitting on piles of rich data, but they never make good use of it. With a good customer registration program like Inteli Queue, you'll be able to!
Queuing Management Is a Must-Have
As you can see, a queuing management program can help out immensely with your hair salon or barbershop. Not only does it free up your customers' time, but it also helps you schedule appointments more efficiently. Not only that, but the software gives you thorough customer data so you can improve your promotions and marketing.
So it's about time that you get queuing management software. You'll have a much easier time and your customers will be much happier too!
Are you interested in hearing more about our customer management system? Then request a demo today. We'll be more than happy to show you what our software can do!
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