Appointment Scheduling Systems: A Guide for Auto Repair Shops

Utilizing appointment scheduling software for your auto repair shop can elevate your business. Check out our guide for tips, advantages, and more.

Did you know that 94% of people surveyed would use an online scheduler if it was available? And that almost two-thirds said they get very frustrated having to wait on hold on the phone? What if there was a way to solve that problem for your customers at your repair shop? 

When it comes to growing your business, you can increase your marketing strategies. But you must also improve your customer experience. And nothing ruins a great customer experience like long wait times and crowded waiting rooms. 

If you're ready to uplevel your customer experience and improve their waiting times, then you need to invest in an appointment scheduling program. Don't worry if you've never heard of them or understand how they can help your business, we've got you covered. So, keep reading to learn everything you need to know about smart queuing apps. 

What Is Appointment Queuing Software? 

A queuing software program offers your customers a virtual waiting room so they don't have to sit in an uncomfortable waiting room any longer than they have to. Customers can see in real-time where they stand in the queue and how much longer their appointment will be. 

Additionally, if there are any delays you can communicate that to everyone on your schedule that day through your app. When your customer calls in to make an appointment, you can clearly see when you have appointments available. And once your customers are given their unique log-in information they can receive notifications of any changes and visually see exactly where they are in the waiting queue. 

Your customers are busy and they don't have time to wait around for their car to be fixed. By using an app to keep your customers up to date on the status of their car repair you can give them a better customer experience. And that's just one of the many benefits of using a scheduling app. 

Benefits of Using Appointment Scheduling Software

Your repair shop makes more money when you can schedule more appointments. But when someone sees a crowded waiting room they might decide to come back another day. Or worse, go to a competitor. 

Avoid these problems by showing your customers a transparent view of where they stand in the queue. Your customers can schedule appointments ahead of time or the same day. In addition, they can reschedule on the app if their situation changes and they can't make it in. 

Some great benefits of an online scheduler include: 

• Live dashboard with real-time updates for your employees and customers
• Online calendar showing open times for appointments 
• Instant feedback to collect valuable input from customers
• Robust reporting to give you the information you need to grow your business

Your customers will appreciate being able to check-in from their car when they arrive at your facility. They can immediately see how long their wait is and you can provide customized personalization by notifying them if there are any changes. 

As a business owner, finding a tool that can increase your appointment and improve your bottom line is a win/win for everyone. And with a low monthly cost, our cloud-based program is a great solution for small business owners everywhere. 

More appointments, happier customers, and shorter wait lines in your waiting room are all amazing benefits you will see when you start using an appointment booking app such as Inteli Queue. 

Top Tips for Choosing the Right Program

Choosing the right customer registration software program for your business can be complicated. Let's break down the essentials you should look for to ensure you get the best app for your business and your customers. 

The first feature you need to look for is the ability for your team to automate scheduling appointments. How much time is wasted answering phones and working with customers to make or change their appointment? When your customers can click a button on your app and reschedule you can free up your team to continue their work instead of being interrupted by phone calls. 

Today's customers want the ease of booking with no physical waiting. And when you can offer them this convenience you'll see your bookings increase. This feature alone will cover the cost of upgrading to a smarter queue scheduler. 

Additionally, how much money do you lose from no-show appointments? With the ease of online rescheduling, your clients don't have to miss another appointment. And someone waiting in the queue for a same-day appointment will be automatically and immediately notified that a spot opened up for them. 

Do you pay a receptionist to make reminder phone calls each day? Or do your repair technicians find themselves playing phone tag with your clients? With automated SMS and email reminders, these problems can become a thing of the past.

As you can see, automated scheduling apps will not only free up your employees from answering phones but also increase your appointments exponentially. So, the next time you post on social media you can link right to your scheduling app and watch the appointments come in virtually. Imagine what that will do for your business. 

Elevate Your Repair Shop Business With Automated Scheduling Today

As you can see, today's customers want a better online experience. And an appointment scheduling app will give them that better user experience. 

Your employees will like not having to wait for their appointment to arrive or worrying about making reminder calls. And your business will grow thanks to using our automated scheduler. 

So, if you're ready to grow your business through automated appointment scheduling and improved customer wait times, then you need Inteli Queue. Sign up here to request your free demo today.